Effective Date: May 29, 2025
At Cape Cod Stickers, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our guarantee ensures you can shop with confidence.
100% Satisfaction Guarantee
We guarantee your complete satisfaction with every Cape Cod Stickers purchase. If you’re not 100% happy with your stickers for any reason, we will make it right.
What’s Covered
- All Products: Every sticker we sell is backed by our satisfaction guarantee
- Quality Issues: Manufacturing defects, printing errors, or material problems
- Not as Expected: If the sticker doesn’t meet your expectations
- Shipping Damage: Items damaged during transit
How to Use Your Guarantee
If you’re not satisfied with your purchase:
- Contact us within 14 days of receiving your order
- Email us at [email protected]
- Include your order number and describe the issue
- Provide photos if applicable
We will respond within 1-2 business days and work with you to resolve the issue through a replacement or full refund.
Complete Return Process
For detailed information on how to conduct a return, including return shipping procedures and refund timelines, please see our complete Shipping and Returns Policy.
Transfer Tape Sticker Installation Guarantee
Transfer tape stickers require careful application, and we understand that installation can sometimes go wrong. That’s why we offer special protection for these products.
What Are Transfer Tape Stickers?
Transfer tape stickers are precision-cut vinyl decals without borders or clear backing. They use a special transfer tape for application and require the following process:
- Clean the surface thoroughly
- Remove the backing paper
- Align the sticker carefully
- Press firmly while peeling away the transfer tape at a 45-degree angle
Installation Damage Coverage
If your transfer tape sticker is damaged during installation, we will send you one free replacement of the same sticker.
What’s Covered
- Tearing during application
- Adhesive failure during transfer
- Partial application where sticker cannot be repositioned
- Transfer tape removing portions of the design
What’s Not Covered
- Multiple installation attempts (only one free replacement per sticker)
- Surface preparation issues (dirty or incompatible surfaces)
- Intentional modifications or cutting of the sticker
- Normal wear and tear after successful installation
How to Request Installation Replacement
- Email us at [email protected]
- Include “Installation Damage” in your subject line
- Provide your order number
- Send a clear photo of the damaged sticker showing the installation issue
- Briefly describe what happened during installation
Our Response
- We will review your request within 1-2 business days
- Upon approval, we will ship your free replacement within 1-2 business days
- No return required - keep or dispose of the damaged sticker
Important Notes
- One replacement per sticker: Each sticker is eligible for one free installation replacement
- Original purchase required: Must have purchased the sticker from Cape Cod Stickers
- Photo required: We need visual confirmation of the installation damage
- Same design only: Replacement will be identical to your original purchase
Custom Orders
Custom sticker orders are final sale and not eligible for returns under our standard satisfaction guarantee. However:
- Manufacturing defects in custom orders are covered under this guarantee
- Installation damage on custom transfer tape stickers is covered under our Installation Guarantee (one free replacement)
- Shipping damage on custom orders is covered
Wholesale Orders
Wholesale orders follow the same guarantee policies as retail orders. For specific wholesale terms and procedures, please contact us directly at [email protected].
How We Stand Behind Our Products
Quality Materials
- 3-5 year outdoor durability for all weather-resistant vinyl
- Fade-resistant inks designed for outdoor use
- Strong adhesive that bonds permanently when properly applied
Handcrafted Quality
All stickers are designed and hand-cut in our Cape Cod studio, ensuring attention to detail and quality control.
Local Business Commitment
As a Cape Cod-based business, we value our reputation and stand behind every product we create.
For all guarantee-related inquiries:
Email: [email protected]
Business Address:
Cape Cod Stickers
PO Box 167
Barnstable, MA 02630
Response Time: We respond to all guarantee requests within 1-2 business days.
Additional Policies
For complete information about shipping, returns, and other policies, please see:
This Cape Cod Stickers Guarantee was last updated on May 29, 2025.
